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August 30, 2012
GAINING confidence in truthful
reporting and cr ucial conversations
takes honesty, courage and integrity.
The cr ucial perfor mance conver-
sations course r u n by the NGN team
gives personnel the chance to hone
Last year, more than 80 per cent of
Navy people were assessed as either
excellent or outstanding in their per-
for mance appraisal reports.
Course facilitator LEUT Jeff
Wallis explained how the course was
helping to change Navy's reporting
culture, to get a more accurate picture
of perfor mance.
"The course encourages people to
be more honest in the way they give
feedback and equips people with the
skills required to report truthfully
about the perfor mance of their staff,"
LEUT Wallis said.
The initiative is designed to help
personnel improve their communica-
While the cou rse is primarily tar-
geted at leading seaman, petty offic-
ers, lieutenants and APS super visors,
a number of courses have also ben-
efited from the participation of chief
petty officers, war rant officers and
PO Michael Heath said the cou rse
helped him to hold more honest and
productive performance discussions
with his subordinates, superiors and
"It's very important to get a clear
CRUCIAL CONVERSATIONS: Navy participants during an activity for the crucial performance conversation
workshop at Defence Plaza, Sydney.
Photo: ABIS Richard Cordell
and concise idea of how people are
performing within their depart-
ments," he said.
"The course not only helped me
to develop the underlying principles
needed to get your point across, but
also to better understand where the
other person is coming from."
LEUT Wallis said providing
feedback was not always easy, par-
ticularly when there were tough con-
versations to be had.
However, when equipped with the
skills to handle challenging and some-
times confronting situations, people
are less likely to avoid having them.
"It's all about being aware of the
emotional content and being able
to deal with it, so you can move on
to the facts and successfully report
back on perfor mance," LEUT Wallis
The courses are ar ming personnel
with the skills to deliver honest and
timely feedback on perfor mance.
By doing so, person nel are able
to strive to be the best they can, and
deliver a more cohesive workplace
and a better Navy in the process.
THE Defence Library Service's new
Digital Media Library will provide
access and download audiobooks and
e-books over the internet 24 hours a day,
seven days a week.
This service has been introduced fol-
lowing requests from clients who need to
access Defence business-related e-publi-
cations that can be downloaded to mobile
devices, as well as for people who are
located where they can access the inter-
net but not Defence networks.
The Digital Media Library is only
available via the internet and is not avail-
able through the DRN.
The library includes audio books and
e-books from the three service chiefs'
reading lists, along with many other titles
that support Defence training and business.
Customers can browse the collection,
check out items, and download to their
computer or mobile device.
Some audio titles can also be burned
to CD to listen to on-the-go.
Titles automatically expire at the end
of the lending period.
To register, email defence.library@
For more information, visit www.dls.lib.over-
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