Home' Navy News : May 26th 2011 Contents Travel Insurance
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tour from duty
May 26, 2011
WITH the higher number of complaints from ADF
members regarding Toll Transitions, relocation
administration services took priority as part of the
Directorate of Relocations and Housing's (DRH)
annual post-peak posting review recently.
Each year Defence Support Group's DRH reviews
the relocation and housing services delivered to ADF
members and their families.
Director Relocations and Housing Alan McClelland
acknowledged the valuable feedback provided by con-
cerned members and their families, who experienced
difficulties with their relocations in the lead-up to and
during the 2010 to 2011 peak posting cycle.
"Some of the key and common issues raised by
members included problems with Toll Transitions'
website, poor communication and a lack of responsive-
ness from case managers. These problems caused great
frustration and anxiety for some members and their
families," Mr McClelland said.
"DRH staff recently met with Toll Transitions and
the other service providers to identify the key lessons
learnt from the last posting cycle. Consequently, chang-
es will be made to ensure the next posting cycle runs
smoothly for members."
One primary lesson was that the time between
members submitting an application for relocation and
receiving their movement plan from Toll Transitions
needed to be reduced.
"Members can play an important role in speeding up
this process by lodging their application for relocation
paperwork as soon as they receive their posting orders
and keeping their home address details up-to-date on
PMKeys," Mr McClelland said.
"This will also assist Defence Housing Australia
(DHA) with its housing vacation and allocation ser-
He said a number of measures would be imple-
mented by July 1 to improve the flow of information
between Toll Transitions and DHA, including the early
release of movement plans to members. DHA will
also make changes to improve the process of finding a
"In the past, it has been difficult for members to
request a preview pin to access DHA's HomeFind web-
site if they hadn't already completed the pre-request for
removal pack. Members will soon be able to complete
this pack with DHA staff who will then enter the data
into Toll Transitions' IT system.
"Currently, a member using a preview pin needs
to contact DHA directly to reserve a property. This
process will also change because DHA will enhance
its preview pin access to give members the option of
reserving a property online."
Members who are dissatisfied with any aspect of
the relocation or housing services provided to them
by the respective service provider should report their
concerns to their local Defence Relocation and Housing
"Defence Relocation and Housing Managers can
assist members and their families with issues and will
log all customer complaints and concerns into a central
housing and relocations database, which is monitored
by the DRH operations cell to ensure a timely and
appropriate resolution," Mr McClelland said.
Civilian sub-contractor dies
THE RAN is assisting Singaporean authorities
with an investigation into the death of a civilian
sub-contractor who fell from the side of HMAS
Success. About 5pm on May 6, a man working
on one of the ship's sea boats fell overboard
into the water. Three RAN sailors came to his
aid, entering the water to bring the unconscious
man to the surface. A Navy medic provided first
aid, before an ambulance transferred him to a
local hospital for treatment. Tragically the local
man died a few hours later from the injuries he
sustained in the 13-metre fall. The man was a
contractor working for Australian-based com-
pany Defence Maritime Services. The Navy has
sent condolences to his family.
Red Cross food drive
THE Red Cross is seeking donations of non-
perishable food items to support refugees living
Correcting the record
IN THE April 28 and May 12 editions of Navy
News, the information published in the two-
part centrespread, Honouring their sacrifice,
was incorrectly attributed to the Directorate of
Navy Communication and Media within Navy
Strategic Command. The information was com-
piled by the Sea Power Centre.
in Canberra and the surrounding area. For more
information phone (02) 6234 7610 or email
How's your attitude?
THE Defence Attitude Survey (DAS), to be
held from June 3-19, will measure attitudes on
service and employment conditions. The sur-
vey is sent to a 10 per cent random sample of
ADF and Defence APS personnel three times
a year. Conducted online, it measures condi-
tions of service, job satisfaction, family mobility,
career management and retention. Results
from the February DAS will be available in late
May. For further information on the DAS, visit
the Directorate of Strategic Personnel Policy
Research intranet site at http://aurora.cbr.
Watson chapel turns 50
ON MARCH 4 the RAN's landmark chapel at
HMAS Watson turned 50. Current and ex-serv-
ing members are invited to gather in celebration
and thanksgiving on June 19, at 11am. Over the
years the chapel has been a place of worship,
marriage, baptism and naming ceremonies, as
well as a solemn place to mark the passing of
loved ones. If you would like to attend the ser-
vice, email CMDR Ralph Macdonald at ralph.
firstname.lastname@example.org or phone
(02) 9337 0655.
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