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May 26, 2011
Pay errors pack a nasty surprise
DEFENCE'S Payroll Remediation
Task Force, established by the
Government in February 2010, is
making headway into reducing the
number of errors related to the pay-
ment of salary and allowances, but is
urging Defence personnel to remain
vigilant to prevent being overpaid or
Some members have been under-
paid by thousands of dollars while
many more have been overpaid,
according to audits.
However, figures for April show
that the number of new salary recov-
ery cases identified declined in the
month from about 1.5 per cent of total
salary payments to 0.9 per cent.
Director Payroll Improvement
Wendy Farnham is encouraging all
personnel to take responsibility and
ensure their pay details are correct.
"We are having some success
in reducing the number of errors
but there is a long way to go," Ms
"What we're trying to do is
encourage ADF members to be more
aware of their responsibility and be
proactive in monitoring their pay.
"Every fortnight we have a large
number of new issues identified with
people saying, 'I don't think I should
be getting that'. If something doesn't
look right, they should be asking
Many pay errors occur when per-
sonnel are proceeding on, or returning
from, overseas deployment, or are
relocating within Australia.
Three staff members from the
Payroll Remediation Team, which
was established within the Defence
Support Group, have deployed to
the United Arab Emirates to help
deployed staff minimise the problem.
Their presence is boosting payroll
oversight for personnel in the Middle
East Area of Operations.
Ms Farnham said her team was
working with stakeholders through-
out Defence to make improvements
across military payroll processes
ahead of the planned overhaul of the
ADF payroll system as part of Project
"Our focus is looking at how to
improve the current processes by
improving forms and minimising red
tape and unnecessary steps in the pro-
cess," she said. "At the same time we
maintain a clear vision to support our
members and not cause them addi-
tional stress by making sure there are
no problems with their pay."
For more information about payslips or
to inquire about any payslip item, call
your supporting administrative staff,
the nearest Customer Service Centre in
your location or 1800 DEFENCE (1800
333 362). If you are a shift worker or
posted overseas, you can email dsc@
defence.gov.au. Members on deploy-
ment are to contact their Theatre
Personnel Support Centre.
YOUR payslip is made up of a number of sec-
tions. Payslip headings differ between PSS and
SVA, so PSS headings are included here in
The Payslip Header Information and Pay
Account Balances (Net Pay Distribution) dis-
personal details, including your bank account
number and categorisation; and
pay date, what pay period it is and any out-
The Outstanding Balances (Pay Account
Balances) section includes pay in advance,
suspended pay, and any overpayments being
Fortnightly Pay and Allowances Earnings, is
perhaps the most important section.
You should check the details here as they
show your continuing fortnightly pay and allow-
ance entitlements, including:
uniform maintenance allowance;
rent allowance; and
The Fortnightly Deductions section shows the
amounts coming out of your pay:
superannuation either MSBS or DFRDB;
married quarter rent;
living-in accommodation, utilities, meals; and
recovery for any salary-related items such as
system debts, bond advances and relief trust
Know your payslip
TAKE A CLOSER LOOK: Personnel should check whether
the details on their payslips are correct.
Photo: LAC Bill Solomou
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