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February 18, 2010
By Robert McComas
TOLL Transitions is set to take over
relocation administration services
for Defence removals after the com-
pany won both the Removal and
Relocation Administration Services
The change will occur from July 1,
2010 and there will be no reductions
to members' relocation administration
and removal entitlements under the
Defence Housing Australia (DHA)
will continue to manage the allocation
and tenancy of Service residences and
approval of rent allowance.
The information submitted in
the Application for Removal to Toll
Transitions will be shared by Toll with
DHA to allow it to begin its processes
for vacation and allocation of Service
The information will also be shared
so rent allowance payments can be
finalised. Members receiving rent
allowance will still be required to sub-
mit a final rent receipt.
A detailed Defgram will be released
soon and signals to ships and establish-
ments will be released with relevant
set to change
Date of removal
Before July 1,
Before August 31,
Toll Transitions Between March
1 and June 30,
1, 2010 onwards 1800 819 167
Toll Transitions After July 1,
After July 1, 2010 1800 819 167
What improvments can I expect?
1. A dedicated case manager
will be available to answer all
relocation administration and
2. An increase in the number of
Case Management locations.
3. Provision of information on
goods currently held in store.
4. All information can be accessed
from a new website.
5. Increased monitoring of service
delivery at uplift and delivery.
Who should I contact?
There will be a transition period
during which DHA is complet-
ing on-going removals and Toll
Transitions begins taking over
The responsible organisation
for administering the relocation
will be determined by the date of
The table below identifies the
key dates and contact details.
ADMINISTRATION REMOVAL CHANGES: Changes to the removal process will begin on July 1 after
Toll Transitions won both the Removal and Relocation Administration Services Contracts.
Photo: LAC Aaron Curran
THE Government is invest-
ing more than $150 million
over the next decade into
the ADF Rehabilitation
Program, which helps
wounded ADF members
return to service or transi-
tion to the care they need.
Materiel and Science
Minister Greg Combet said
the Government had also
allocated funding of an addi-
tional $83 million over the
next four years to implement
the recommendations of the
recent mental health review.
"This includes enhancing
the mental health workforce,
improving mental health
training and expansion of
programs to support mem-
bers who are suffering from
post traumatic stress disor-
der," Mr Combet said.
A NEW Australian Submarine Program
Office will be established in Adelaide
Defence Personnel, Materiel and
Science Minister Greg Combet said the
establishment of the joint Australian
Submarine Program Office was a vital
step towards achieving the submarine
output Government expects.
"The Australian Submarine Program
Office will be established in Adelaide to
jointly manage submarine availability
required by Government," Mr Combet
"The idea for a new project office
follows discussions between Navy, the
Defence Materiel Organisation and ASC
Pty Ltd on how better results can be
"This marks the start of a new part-
nership that will set the basis for a strong
and enduring submarine capability over
the next decade," Mr Combet said.
Increased focus on submarine availability
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